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Groove Distribution : Ordering Info
Ordering Info |
Ordering Info
We accept mail orders via our website, by phone and in person during our “Open To The Public” retail hours.
We accept VISA, MASTERCARD, AMERICAN EXPRESS, and PAYPAL for all online purchases. We also accept cash for in person store purchases. Sorry, we do not accept personal checks nor ship mail orders out COD.
Mail Order via our Website 24 hours a day at http://www.groovedis.com :
The best and easiest way to order. Our website is very user-friendly with a large searchable database full of descriptions, cover and label artwork, sound samples, track listings, and reviews. Our website is updated several times a week, with new releases posted every Friday night. If an item is out of stock but might be restocked in the future, it will appear as “Out Of Stock”. Items that show as “Buy Now” were in stock at the time of the last update, though they might have sold out by the time of your order. If an item is both out of stock and no longer available it will not even show up on the website at all.
Mail Order by Phone:
To place an order by phone, call 888-GROOVE-4 ext. 103 (or 312-997-2375 ext. 103) Monday through Friday (10AM – 7PM CST).
Shop In Person:
Our 5000+ square foot warehouse is open to the public Tuesday through Friday Noon to 7PM. Sorry, we are not open to the public on Mondays and weekends. Local customers who wish to save on shipping may also pick up orders placed on-line during these hours.
Shipping Times & Prices
All orders normally ship the following business day. Orders placed over the weekend ship out on Tuesday.We ship via USPS Priority Mail (with delivery
confirmation where available). International orders will ship by the end
of the week they were placed (with orders placed on Friday shipping by
the end of the following week). We do not ship COD to individuals.
| 1-3 Items: |
$5.00 |
| Each additional item: |
add $1.00 per item
(up
to a maximum of $15.00) |
| PLEASE NOTE: There is an additional
$2.50 handling charge for orders under $25 (VIP
members excluded). |
CD's and 7"s count as 1/2 an
item. LP's, 10"s, and 12"s class as one item. A double LP or double 12" would
class as 2 items. Similarly, a triple LP constitutes 3 items.
For orders containing other merchandise (e.g. record bags, clothing, dj stands),
you should contact our mail order department for a shipping quote as these items
are not covered by the billing prices above. For international orders please contact us
for a shipping quote. We will ship international orders either by Global Express
Mail (delivery confirmation, more expensive) or Air Mail (no delivery confirmation,
less expensive). If you choose the latter option, Groove Dis will not be held
liable or responsible for lost parcels.
VIP Membership
A VIP membership is a way for frequent buyers to save money. We have two VIP memberships available.
Standard: $25 membership fee saves you 10% off all purchases for an entire calendar year*
Platinum: $75 membership fee saves you 30% off all purchases for an entire calendar year*
Additional benefits include:
- No handling fee for any orders (even if under $25)
- Cool laminated VIP membership card (impress your friends!)
- Click here for a map.
*The VIP discount does not apply to marked down or sale items. However, in the event the VIP discount off the regular price would result in a lower price than the sale price you will be charged the lower, VIP discounted price.
To join please add the VIP membership to your cart. Alternatively, you can call us at 888-GROOVE-4, ext. 103 to join.
Mail Order Return Policy
Under normal circumstances everything
sold by Groove Distribution is non-returnable. All records, compact discs, magazines,
merchandise, etc. whether domestic or imported are sold on a one way, firm sale,
non-returnable basis. However, mis-shipped or defective items are always returnable, please contact us at mailorder@groovedis.com.
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