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Groove Distribution : Ordering Info
| Ordering Info |
Shipping Times & Prices
Orders placed over the weekend or on Monday and Tuesday will ship out on Wednesday. All other orders normally
ship the following business day. We ship via USPS Priority Mail (with delivery
confirmation where available). International orders will ship by the end
of the week they were placed (with orders placed on Friday shipping by
the end of the following week). We do not ship COD.
| 1-3 Items: |
$5.00 |
| Each additional item: |
add $1.00 per item
(up
to a maximum of $15.00) |
| PLEASE NOTE: There is an additional
$2.50 handling charge for orders under $25 (VIP
members excluded). |
CD's and 7"s count as 1/2 an
item. LP's, 10"s, and 12"s class as one item. A double LP or double 12" would
class as 2 items. Similarly, a triple LP constitutes 3 items.
For orders containing other merchandise (e.g. record bags, clothing, dj stands),
you should contact our mail order department for a shipping quote as these items
are not covered by the billing prices above. For international orders please contact us
for a shipping quote. We will ship international orders either by Global Express
Mail (delivery confirmation, more expensive) or Air Mail (no delivery confirmation,
less expensive). If you choose the latter option, Groove Dis will not be held
liable or responsible for lost parcels.
VIP Membership
A VIP membership is a way for frequent buyers to save money. For $25/year you save 10% off all music purchases*.
Additional benefits include:
- No handling fee for any orders (even if under $25)
- 10% discount on dj equipment, accessories, and other non-music purchases*
- Limited stock items available for sale ONLY to VIP members
- Weekly new release lists sent by email
- Cool laminated VIP membership card (impress your friends!)
- Local members can "reserve" items for pick up Wednesday, Thursday, or Friday during normal business hours. Click here for a map.
*The VIP discount does not apply to marked down or sale items, "warehouse finds" and the like. However, in the event the VIP discount off the regular price would result in a lower price than the sale price you will be charged the lower, VIP discounted price.
To join please add the VIP membership to your cart. Alternatively, you can call us at 888-GROOVE-4, ext. 103. You must have a valid credit card to join over the phone or to place orders via email or telephone.
Mail Order Return Policy
Under normal circumstances everything
sold by Groove Distribution is non-returnable. All records, compact discs, magazines,
merchandise, etc. whether domestic or imported are sold on a one way, firm sale,
non-returnable basis. However, mis-shipped or defective items are always returnable
(as long as certain procedures are followed).
Defective items and items sent in error are returnable as long as the following
conditions are met:
1. A ) MIS-SHIPPED ITEMS. You must inform us of the item within 5 business
days of receiving it. Please note the item and the invoice number the item appears
on. B ) DEFECTIVE ITEMS. Please inform us of any defective items you have
bought from us as soon as possible. After 90 days we cannot guarantee being able
to take back any defective items you may have received. Please inform us of the
defective item, the nature of the defect, and the applicable invoice number.
2. We will give you a Return Authorization number. Please include this number
on the outside of the box or packaging you use to send the item back to us. No
returns will be accepted without a RA number.
3. Send the item back to us no later than two weeks after you have been issued
an RA number. Returns received later than two weeks after they have been approved
may be refused. For small items you should send the item back via US Postal Service.
Please make sure to insure the package, since we will only issue a credit or
exchange the item if it actually reaches us. For larger items our shipping department
will arrange to issue a call tag via UPS. In the case of mis-ships we will cover
the shipping charges (providing you follow these instructions). In the case of
defective items the freight charges back to us will be the responsibility of
the customer. However, the freight charges to send the replacement item (when
applicable) back to the customer will be covered by us.
4. All items must be received by us in the same condition as when they were originally
sent out. If the goods are not in re-sellable condition you may not receive full
credit for your return or we may simply refuse the return. When returning defective
items, please make sure to note the exact nature of the defect. If we cannot
confirm the defect (or ascertain what the defect is) the item may be returned
to you. Defective items will be exchanged for the same, non-defective item if
the item is in stock, otherwise we will issue a credit for the item or a refund
(in the same manner in which you purchased the item) at the customer's discretion.
5. We will issue a credit for the goods returned and accepted no later than 5
business days after we have received your return. Defective items will only be
credited if we cannot replace the item with a non-defective copy. Goods not accepted
for return will be sent back to you at your expense.
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| Copyright © 1999-2008 Groove Distribution |
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